Terms & Conditions

We ship our products Australia wide using Australia Post . This service is fully insured and fully trackable. We charge a flat shipping rate of $10.40 for each order of any size, any amount, shipped anywhere within Australia. 

Provided the item/s are in stock- all orders will be shipped within 1-3 business days. Shipping times are estimated at between 3-7 business days depending on your location within Australia. If you have any questions regarding shipping costs or delivery timeframes, or any other shipping enquiries please 'Contact Us'

SHIPPING AND RETURNS POLICY

We will make every effort to ship your order same day if the order is received by 12pm midday. Otherwise we will make every effort to ensure all orders are shipped by COB the following day.

Orders will be shipped business days (Monday to Friday, excluding public holidays).

Australia Post is our primary shipping partner.

If unforeseen circumstances prevent shipping we will contact the customer.

If the item is unavailable for some unforeseen reason we will contact the customer and discuss options such as full refund or a revised delivery date.

RETURNS POLICY

We pride ourselves in our Customer Service and we want to help you resolve your problem as quickly as possible

ALWAYS CONTACT US BEFORE RETURNING AN ITEM TO DISCUSS YOUR CONCERN!

We need to discuss the issue first because:

We may not necessarily require the item to be returned for a replacement or refund.

We need to agree that the terms of the return are acceptable.

We may need to specify how the item is to be returned.

We may decide to send you a pre-paid postage satchel.

WHAT can be returned?

All products we sell are eligible for a return providing there are reasonable grounds such as the following.

Proof of purchase is evident.

The item has a manufacturing fault.

The item arrived 'dead' - does not work.

The item has broken while be used as the manufacture intended and was not the subject of abuse or incorrect use.

WHEN do items need to be returned by?

Warranty claims will take into account retail laws and manufacturers warranty policies. 

WHERE do items need to be returned to?

Active Merchandise

PO Box  8055

Tumbi Umbi , NSW

AUSTRALIA 2261

HOW do customers return items?

CONTACT US FIRST  Return item packaged as per our requirements with proof of purchase and your full contact details including name, address, phone number and email address.  

SHIPPING for returns?

Shipping costs for returns after will be paid by the buyer.

CREDIT for returns?

We will either provide a refund or replace the item at the preference of the customer and subject to stock availability.

Packing materials?

Items are to be returned with appropriate packaging that will protect the item from damage.  If items in new and original condition are returned in a damaged condition we may not refund the full value.

Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.